At PAW GENUINE PARTS, we value your satisfaction and want to ensure a positive shopping experience. Please take a moment to review our Return & Refund Policy, which outlines the procedures and guidelines for returning items and seeking refunds.

Returns:

1.1 Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 5 days from the date of purchase.

1.2 How to Initiate a Return:

To initiate a return, please contact our customer support team through the “Contact Us” section on our website.

• Provide your order number, the reason for the return, and any relevant details.
• Our team will guide you through the return process, providing you with a return authorization and shipping instruction.

1.3 Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of the item.

Refunds

2.1 Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

2.2 Timing of Refunds:

• Refunds are typically processed within 5 business days of receiving the returned item.
• Please note that the timing of the refund posting to your account may vary depending on your financial institution.

2.3 Exclusions:

• Certain items may not be eligible for a refund.
• Gift cards and promotional items are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and provide a replacement or issue a refund, as appropriate.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team through the “Contact Us” section on our website.

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are committed to making the return and refund process as smooth as possible.

Our Address

126, Jalan Helang Jambu, 52100, Kepong Baru, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Contact Us at 012-6461034 or HERE